Thanks for shopping at If you are not entirely satisfied with your purchase, we’re here to help.


We will accept the returns within seven calendar days from the receipt of the product. The item must be unused and returned with its original packaging. Please include the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  • All Sale items are FINAL SALE. Any item purchased at a sale price is a final purchase and cannot be redeemed for a refund, store credit or exchange.
  • Damaged items must be reported to our website Customer Care Team within 24 hours of receiving your order. We will gladly replace the item free of charge if the item is available. Should we not be able to replace it, you will be refunded for the item.


You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping might be deducted from your refund.

Carriers May Vary. The SoundBay has sole discretion over which carrier is used when generating tracking numbers. The quickest and most cost-effective option will always be considered first.

Contact Us

If you have any questions on how to return your item to us, contact us.

We reserve the right to limit or decline a refund or exchange.